Banking Customer Care Specialist I

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank, National Association is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will resolve inquiries, build rapport, and act as a subject matter expert while adhering to bank policies and protecting customer information.

The role emphasizes first-call resolution, digital banking assistance, and debit card support, with responsibilities that include handling transfers, check orders, and troubleshooting across multiple systems.

Qualifications

• High School Diploma or equivalent required.
• Experience in financial services or inbound call center preferred.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally with a personalized experience.
• Handle general account inquiries including balances, transactions, transfers, stop payments, and card services.
• Provide tier one digital banking support (MFA, Online Banking, password reset).
• Assist customers with debit card support: research, blocking, reissues, and Reg-E disputes.
• Adhere to policies, protect customer data, and maintain security of information.
• Promote virtual banking solutions and meet productivity goals.
• Maintain professionalism and courteous communication in all interactions.

Skills

Banking procedures

Patience

Multitasking

Problem solving

Active listening

Interpersonal skills

Feedback receptiveness

Education

High School Diploma or equivalent

Tools

CRM systems

Job description

SouthState Bank, National Association is seeking a Customer Care Representative to deliver superior service to external and internal customers. You will resolve inquiries, build rapport, and act as a subject matter expert while adhering to bank policies and protecting customer information.

The role emphasizes first-call resolution, digital banking assistance, and debit card support, with responsibilities that include handling transfers, check orders, and troubleshooting across multiple systems.