Customer Care Specialist I — Banking Support

SouthState Bank; Orangeburg (SC); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is hiring a Customer Care Representative to deliver superior service to external and internal customers. You will handle account inquiries, digital banking support, and debit card assistance while maintaining trust and professional rapport.

Must reside within 50 miles of Charleston, SC, with hours 11am-8pm EST and rotating Saturday shifts. Compensation ranges from $33,664 to $50,496 annually, with opportunities to grow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Previous customer service (Inbound Call Center) experience, preferably in financial services.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills including verbal, listening, and problem-solving abilities.

Responsibilities

• Identify and resolve customer inquiries with first-call resolution.
• Answer inbound phone inquiries accurately with a personalized experience.
• Provide tier one digital banking support including MFA unlock and Online Banking help.
• Assist customers with debit card support, research, blocking, reissuing, and Reg-E disputes.
• Promote virtual branch solutions and meet quality and productivity goals.
• Ensure the security of customer information and perform customer authentication.
• Maintain knowledge of PC skills and navigation across multiple systems.
• Travel when necessary and be available for rotating Saturday shifts.
• Keep customers informed of changes in bank services and policies.

Skills

Active listening

Communication

Problem solving

Multi-tasking

Empathy

Education

High School Diploma or equivalent

Tools

CRM systems

Digital banking tools

Job description

SouthState Bank is hiring a Customer Care Representative to deliver superior service to external and internal customers. You will handle account inquiries, digital banking support, and debit card assistance while maintaining trust and professional rapport.

Must reside within 50 miles of Charleston, SC, with hours 11am-8pm EST and rotating Saturday shifts. Compensation ranges from $33,664 to $50,496 annually, with opportunities to grow in a fast-paced environment.