Customer Care Associate I — Banking Support

SouthState Bank; Columbia (SC); Teletrabalho; USD 34 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

SouthState Careers

Equal Opportunity Employer

Resumo da oferta

SouthState Bank seeks a Customer Care Representative to deliver superior service to customers across accounts and services. Build trust, resolve inquiries, and guide users through digital banking tools and security features.

Ideal candidates have a high school diploma, prior call center experience, and strong computer skills. Residency within 50 miles of Orangeburg, SC, is required with 11am–8pm shifts and rotating Saturdays.

Qualificações

• Must have excellent customer service skills including verbal, listening, and problem-solving skills.
• Enthusiastic and highly motivated with a strong work ethic and intense focus on results.
• Ability to work with confidential information in a professional manner.
• Flexible hours when necessary and receptive to coaching/feedback.
• Demonstrate the desire to meet/exceed goals in a fast-paced environment.

Responsabilidades

• Resolve customer inquiries with active listening for first call resolution.
• Answer inbound phone inquiries with a personalized experience.
• Provide tier one digital banking support (MFA unlock, Online Banking access).
• Assist with debit card support including research, blocking, reissue/reorder, Reg-E disputes.
• Promote virtual branch solutions and meet quality/productivity goals.

Conhecimentos

Customer service

Banking procedures knowledge

Multi-tasking

Problem-solving

Active listening

Empathy

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

SouthState Bank seeks a Customer Care Representative to deliver superior service to customers across accounts and services. Build trust, resolve inquiries, and guide users through digital banking tools and security features.

Ideal candidates have a high school diploma, prior call center experience, and strong computer skills. Residency within 50 miles of Orangeburg, SC, is required with 11am–8pm shifts and rotating Saturdays.