Customer Care Specialist I (Hybrid/Remote)

SouthState Bank; Clifton (TX); Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. The role emphasizes building rapport, resolving inquiries on the first call, and guiding customers through accounts, transfers, and digital banking tools.

Candidates should have a High School Diploma or equivalent and experience in customer service, preferably in financial services. The position requires residence within 50 miles of Charleston, SC, with hours 11am-8pm EST and

Qualifications

• Demonstrated customer service excellence in a fast-paced environment.
• Strong knowledge of banking procedures and policies.
• Ability to calmly handle difficult customer interactions and resolve issues.

Responsibilities

• Identify and resolve customer inquiries using active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely and professionally with a personalized experience.
• Assist customers with general account inquiries, transfers, payments, and digital banking support.
• Provide tier one digital banking support including MFA unlock and password assistance.
• Promote virtual branch solutions and meet established quality and productivity goals.
• Ensure the security of customer information and verify identity on calls.

Skills

Patience

Active listening

Multi-tasking

Problem solving

Customer service knowledge

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to provide superior service to external and internal customers. The role emphasizes building rapport, resolving inquiries on the first call, and guiding customers through accounts, transfers, and digital banking tools.

Candidates should have a High School Diploma or equivalent and experience in customer service, preferably in financial services. The position requires residence within 50 miles of Charleston, SC, with hours 11am-8pm EST and