Banking Customer Care Specialist

SouthState Bank; Virginia; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative in the Charleston, SC area to deliver exceptional customer service across banking products and services. You will identify customer needs, explain solutions, and uphold security and compliance while working with various bank systems and digital tools.

The role emphasizes building rapport, resolving inquiries, and contributing to a positive customer experience through thorough product knowledge and teamwork.

Qualifications

• High School Diploma or equivalent.
• Previous inbound call center experience in financial services.
• Strong computer skills and ability to navigate multiple systems.
• Excellent customer service and problem-solving skills.

Responsibilities

• Resolve customer inquiries on first call with active listening.
• Handle inbound calls, balance checks, transfers, and payments.
• Assist with digital banking and security procedures.
• Maintain customer rapport and ensure compliance with policies.

Skills

Customer service

Inbound calls

Digital banking

Education

High School Diploma

Tools

CRM systems

Job description

SouthState Bank is seeking a Customer Care Representative in the Charleston, SC area to deliver exceptional customer service across banking products and services. You will identify customer needs, explain solutions, and uphold security and compliance while working with various bank systems and digital tools.

The role emphasizes building rapport, resolving inquiries, and contributing to a positive customer experience through thorough product knowledge and teamwork.