Customer Care Specialist: Front Office & Support

Pinnacle Propane; Marble Falls (TX); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Life Insurance

Community volunteering day

Paid Time Off

Retirement Savings Plan

Job summary

Pinnacle Propane in Marble Falls, TX is seeking a Customer Care Representative to manage day-to-day front-office activities, answer calls, resolve customer inquiries, and support the Customer Care team to deliver prompt, friendly service.

This full-time position offers comprehensive benefits, inclusive training, and opportunities to contribute to our community through volunteering and reliable propane services to homes and businesses.

Qualifications

• Education: High school diploma or equivalent required
• Experience / Abilities: Effective communication with employees and customers, ability to resolve inquiries professionally, attention to detail in a fast-paced environment

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned tasks
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss results with supervisor
• Accountable for daily call answer rate and first call resolutions

Skills

Communication

Interpersonal skills

Teamwork

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane in Marble Falls, TX is seeking a Customer Care Representative to manage day-to-day front-office activities, answer calls, resolve customer inquiries, and support the Customer Care team to deliver prompt, friendly service.

This full-time position offers comprehensive benefits, inclusive training, and opportunities to contribute to our community through volunteering and reliable propane services to homes and businesses.