Customer Care Specialist – Front Desk & Call Center

Pinnacle Propane; Murphy (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities in Wylie, TX. You will answer calls, resolve customer inquiries, and provide first-level support while adhering to schedule and company policies.

US-based role requiring strong communication, organizational skills, and proficiency in Microsoft Office. Fluency in English; knowledge of Spanish is a plus. Full-time with comprehensive benefits.

Qualifications

• Education: High school diploma or equivalent.
• Effective communication skills and ability to interact with all employees and customers.
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor.
• Ability to remain organized and focused on attention to detail in a fast-paced environment.
• Knowledge of Spanish an advantage.
• English fluent proficiency, verbal and written.

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Communication

Customer service

Organization

Professional demeanor

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities in Wylie, TX. You will answer calls, resolve customer inquiries, and provide first-level support while adhering to schedule and company policies.

US-based role requiring strong communication, organizational skills, and proficiency in Microsoft Office. Fluency in English; knowledge of Spanish is a plus. Full-time with comprehensive benefits.