Customer Care Specialist — Front Office & Support

Pinnacle Propane, LLC; Marble Falls (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical vision dental insurance

Life Insurance

Community volunteering day

Paid time off

Retirement savings plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office tasks, answer calls, and provide first-line support for customer inquiries in a safety-conscious environment.

You will collaborate with the Customer Care Supervisor to ensure timely, accurate responses and help maintain high levels of customer satisfaction. Proficiency in MS Office and strong communication are essential.

Qualifications

• Education: High school diploma or equivalent required.
• Effective communication skills and ability to interact with all employees and customers.
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor.
• Ability to remain organized and focused on attention to detail in a fast-paced environment.
• Proficient in Microsoft Office Suite or related software.
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage.

Responsibilities

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned task
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor, results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

Skills

Communication skills

Customer service

Organization

MS Office

Spanish (advantage)

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to manage front-office tasks, answer calls, and provide first-line support for customer inquiries in a safety-conscious environment.

You will collaborate with the Customer Care Supervisor to ensure timely, accurate responses and help maintain high levels of customer satisfaction. Proficiency in MS Office and strong communication are essential.