Propane Customer Care Specialist

Pinnacle Propane, LLC; Wylie (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Volunteer day

Paid time off

Retirement savings plan

Job summary

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities and to support the Customer Care Supervisor in delivering excellent service. Training and licensing for propane-related tasks will be provided, with adherence to safety protocols and regulatory standards.

The role includes answering calls, resolving inquiries, and maintaining service quality in a fast-paced environment.

Qualifications

• Answer calls and handle customer queries with professionalism.
• Provide first-level support for customer issues and inquiries.
• Research and resolve customer inquiries in a timely manner.

Responsibilities

• Answer calls and handle customer queries.
• Adhere to assigned schedule and complete tasks.
• Provide first level support for customer complaints or issues.
• Research / resolve customer inquiries.
• Discuss daily, weekly and monthly performance with supervisor.
• Ensure satisfactory daily call answer rate and first-call resolution.

Skills

Communication skills

Customer service

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane is seeking a Customer Care Representative to handle day-to-day front-office activities and to support the Customer Care Supervisor in delivering excellent service. Training and licensing for propane-related tasks will be provided, with adherence to safety protocols and regulatory standards.

The role includes answering calls, resolving inquiries, and maintaining service quality in a fast-paced environment.