Customer Care Specialist – Front Office & Support

Pinnacle Propane, LLC; Silver City (NM); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life Insurance

Volunteer day

Paid time off (PTO) and holidays

Retirement savings plan

Job summary

Pinnacle Propane, LLC is seeking a Customer Care Representative to handle front-office duties, answer calls, and ensure responsive service. Training and proper licensing for propane-related tasks are provided.

The role supports the Customer Care Supervisor to maintain efficient daily operations. Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with customers.
• Proficiency in Microsoft Office; basic computer skills.
• English fluency; Spanish is a plus.

Responsibilities

• Answering calls and handling customer queries.
• Adhere to assigned schedule and perform all tasks.
• Provide first level support for customer complaints or issues.
• Research and resolve customer inquiries.
• Report daily/weekly/monthly results to supervisor.
• Maintain satisfactory daily call answer rate and first-call resolutions.

Skills

Effective communication

Customer service

Spanish knowledge (advantage)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Pinnacle Propane, LLC is seeking a Customer Care Representative to handle front-office duties, answer calls, and ensure responsive service. Training and proper licensing for propane-related tasks are provided.

The role supports the Customer Care Supervisor to maintain efficient daily operations. Ideal candidates have a high school diploma, strong communication skills, and the ability to work in a fast-paced environment.