Customer Care Specialist — Flexible Hours (Inbound/Outbound)

AnswerNet; Akron (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

AnswerNet is seeking a dedicated Customer Service Representative to manage high volumes of inbound calls and conduct outbound outreach. You will assess customer needs, provide accurate information, and work toward meeting service and sales targets while maintaining high-quality interactions.

The role requires excellent communication, multitasking abilities, and proficiency with dialing systems. Flexibility and reliability in a dynamic call center environment are essential.

Qualifications

• Experience in customer support or as a client service representative.
• Track record of meeting or exceeding quotas.
• Strong phone contact handling and active listening skills.
• Customer-oriented with ability to adapt to different personalities.
• Clear communicator, both written and spoken.
• Able to multitask, prioritize, and manage time effectively.

Responsibilities

• Manage large volumes of inbound calls and consistent outbound calls.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information using the right tools.
• Meet individual/customer service targets and call handling quotas.
• Handle complaints with appropriate solutions and follow up to ensure resolution.
• Keep records of customer interactions and update accounts.

Skills

Customer support experience

Active listening

Strong communication

Multitasking

Typing speed

Inbound/Outbound experience

Using dialer systems

Tools

Automatic dialer

Job description

AnswerNet is seeking a dedicated Customer Service Representative to manage high volumes of inbound calls and conduct outbound outreach. You will assess customer needs, provide accurate information, and work toward meeting service and sales targets while maintaining high-quality interactions.

The role requires excellent communication, multitasking abilities, and proficiency with dialing systems. Flexibility and reliability in a dynamic call center environment are essential.