Remote Call Center Agent — Flexible Hours & Customer Care

emergemarket.com; Yuma (AZ); Remote; USD 19,286 - 27,552; Full time

Job summary

AnswerNet is seeking remote customer service representatives to deliver high-level customer service to clients daily. You will answer inbound calls and make outbound calls using provided tools and document interactions with integrity and adherence to policies.

Candidates should have strong communication skills, 1+ year of high-volume call center experience, and ability to multitask in a fast-paced environment while meeting targets and staying compliant.

Qualifications

• 1+ year of high-volume call center experience.
• Strong communication and listening skills.
• Ability to work remotely with reliable internet.

Responsibilities

• Handle inbound and outbound calls and document interactions.
• Identify customer needs and provide solutions.
• Meet personal and team customer service targets.
• Follow policies and procedures.
• Maintain records and process accounts.

Skills

Customer support

Active listening

Verbal communication

Written communication

Time management

Call center

Remote work

Tools

Windows OS

Microsoft Office

CRM software

Typing

Job description

AnswerNet is seeking remote customer service representatives to deliver high-level customer service to clients daily. You will answer inbound calls and make outbound calls using provided tools and document interactions with integrity and adherence to policies.

Candidates should have strong communication skills, 1+ year of high-volume call center experience, and ability to multitask in a fast-paced environment while meeting targets and staying compliant.