Remote Inbound Call Center Specialist

AnswerNet; United States; Remote; USD 20,000 - 28,000; Full time

Job summary

AnswerNet is seeking remote customer service representatives to handle daily inbound calls and occasional outbound contacts for multiple client programs. You will document interactions, update records, and maintain high service levels while following program guidelines and company policies. Requirements include at least one year in a call center, clear communication, and strong attendance.

Bilingual Spanish/English is a plus. A high school diploma or GED and basic computer skills are expected.

Qualifications

• When applying, candidates should have 1+ year of call center experience with dialer and scripts.
• Clear, professional and friendly voice is required.
• Strong communication, active listening and people skills are essential.
• Outstanding attendance and punctuality are expected.
• High school diploma or GED is required.
• Basic computer skills and computer literacy are a must.
• SPANISH/ENGLISH bilingual is a plus.

Responsibilities

• Take consistent inbound calls for each program or project.
• Outbound calls may be required using client tools.
• Properly document all customer interactions.
• Adhere to all company policies and procedures.

Skills

Call center experience

Active listening

Communication skills

Bilingual Spanish/English

Professional phone manner

Education

High School diploma or GED

Job description

AnswerNet is seeking remote customer service representatives to handle daily inbound calls and occasional outbound contacts for multiple client programs. You will document interactions, update records, and maintain high service levels while following program guidelines and company policies. Requirements include at least one year in a call center, clear communication, and strong attendance.

Bilingual Spanish/English is a plus. A high school diploma or GED and basic computer skills are expected.