Remote Customer Support Specialist - Flexible Hours

AnswerNet; United States; Remote; USD 19,286 - 24,796; Part time

Benefits offered by this job

Remote work

Benefits after 60 days

Part-time

Job summary

AnswerNet is seeking a remote Customer Service Agent to join our team on a part-time, work-from-home basis. You will handle inbound and outbound calls, document interactions, and strive to deliver outstanding service in a fast-paced environment.

Flexibility with evenings, varying hours, and the ability to work from a quiet home office are essential. Prior call center experience and strong communication skills are required to succeed in this role.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high‑level customer service skills.
• Solution‑Oriented CSR with integrity and commitment to quality.
• Experience in Inbound and Outbound environments.

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Skills

Customer service experience

Active listening

Verbal communication

Written communication

Multitasking

Time management

Typing speed

Problem solving

Tools

Windows

Microsoft Office

Automatic dialer

Job description

AnswerNet is seeking a remote Customer Service Agent to join our team on a part-time, work-from-home basis. You will handle inbound and outbound calls, document interactions, and strive to deliver outstanding service in a fast-paced environment.

Flexibility with evenings, varying hours, and the ability to work from a quiet home office are essential. Prior call center experience and strong communication skills are required to succeed in this role.