Remote Outbound Call Center Specialist

AnswerNet; United States; Remote; USD 19,286 - 22,041; Full time

Job summary

AnswerNet is seeking an Outbound Call Center Agent for a full-time remote position. Work hours vary Monday–Saturday, 7A–7P, with a starting salary of $14.25 per hour. The role involves handling high-volume calls, identifying customer needs, and delivering accurate information from home.

Benefits kick in after 60 days for full-time staff. You will meet sales targets, maintain records, and uphold policies while providing courteous, effective service across im/onbound channels.

Qualifications

• 1+ year of high-volume call center experience.
• Proven ability to meet or exceed quotas and targets.
• Strong verbal and written communication skills.
• Customer-oriented with adaptability to different personalities.
• Proficient typing and computer literacy.
• Flexible scheduling across multiple shifts.

Responsibilities

• Manage a large volume of inbound calls and make outbound calls.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information using proper tools and procedures.
• Meet personal and team sales targets and call quotas.
• Handle complaints and follow up to ensure resolution.
• Maintain records of interactions and process accounts.
• Follow communication guidelines and policies.
• Engage customers and go the extra mile.

Skills

Proven customer support experience

Call center experience

Active listening

Strong communication skills

Multitasking

Time management

Typing

Scheduling flexibility

Outbound/inbound experience

Computer literate

Pleasant phone demeanor

Experience with dialer systems

Job description

AnswerNet is seeking an Outbound Call Center Agent for a full-time remote position. Work hours vary Monday–Saturday, 7A–7P, with a starting salary of $14.25 per hour. The role involves handling high-volume calls, identifying customer needs, and delivering accurate information from home.

Benefits kick in after 60 days for full-time staff. You will meet sales targets, maintain records, and uphold policies while providing courteous, effective service across im/onbound channels.