Remote Tech Support Agent - Inbound Customer Care

AnswerNet; Twin Falls (ID); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Benefits after 60 days

Remote work option

Job summary

AnswerNet is seeking an empathetic Inbound Call Center Agent to deliver outstanding customer experiences from a remote setting. You will handle inbound/outbound calls, use a PC-based softphone, and follow scripts to resolve billing, shipping, and account questions.

Ideal candidates have at least 1 year in a call center, excellent written and verbal communication, and the ability to multitask with accuracy. The role offers 40 hours weekly, with shift times stated above and benefits after 60 days

Qualifications

• At least 1 year of call center or customer service experience.
• Typing speed of at least 25 words per minute.
• Quiet, interruption-free workspace and reliable internet.
• Willing to pass background checks and comply with policies.

Responsibilities

• Handle inbound and outbound calls and provide accurate solutions.
• Navigate with scripts while delivering a positive experience.
• Collaborate with team leads to improve service delivery.
• Document interactions with thorough notes in the system.

Skills

Excellent communication

Empathy

Active listening

Typing 25 wpm

Multitasking

Education

High School Diploma or equivalent

Tools

Windows PC

Softphone

Job description

AnswerNet is seeking an empathetic Inbound Call Center Agent to deliver outstanding customer experiences from a remote setting. You will handle inbound/outbound calls, use a PC-based softphone, and follow scripts to resolve billing, shipping, and account questions.

Ideal candidates have at least 1 year in a call center, excellent written and verbal communication, and the ability to multitask with accuracy. The role offers 40 hours weekly, with shift times stated above and benefits after 60 days