Customer Care Specialist — Fast-Paced Collision Repair

Crash Champions; Ridgeland (MS); On-site; USD 14,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking an Administrative/Front Desk role in Ridgeland, MS. You will greet customers, manage phones and walk-ins, and provide clerical support to General Managers and Service Advisors.

The position emphasizes strong communication, organization, and teamwork in a fast-paced collision repair environment. The role also involves handling receivables/payables, data entry into accounting systems, and assisting with month-end close processes.

Qualifications

• Strong interpersonal and customer service abilities.
• Analytical and problem-solving skills for operations.
• Excellent multitasking and organizational capabilities.
• Ability to handle a high volume of calls and emails daily.
• Patient and attentive to customer needs.

Responsibilities

• Greet all customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence.
• Provide clerical and administrative support to GMs and Service Advisors.
• Handle receivables/payables and data entry into the accounting system.
• Balance month-end statements and perform related duties.

Skills

Interpersonal skills

Customer service skills

Analytical thinking

Multitasking

Attention to detail

Job description

Crash Champions is seeking an Administrative/Front Desk role in Ridgeland, MS. You will greet customers, manage phones and walk-ins, and provide clerical support to General Managers and Service Advisors.

The position emphasizes strong communication, organization, and teamwork in a fast-paced collision repair environment. The role also involves handling receivables/payables, data entry into accounting systems, and assisting with month-end close processes.