Customer Experience Specialist — Collision Repair Center

Crash-Champions-Collision-Repair-Team-1; Thomasville (GA); On-site; USD 14,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is hiring to support customers at one of the fastest-growing collision repair networks in the U.S. The role emphasizes welcoming clients, handling high-volume calls, and providing clerical support to management teams.

The company operates 650+ locations across 38 states, offering comprehensive benefits and opportunities in a fast-paced environment. Compensation aligns with market rates for entry-level customer service roles in Georgia.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Skills

Interpersonal and customer service

Analytical and problem-solving

Multitasking and organizational

High-volume calls/emails handling

Attentiveness and patience

Job description

Crash Champions is hiring to support customers at one of the fastest-growing collision repair networks in the U.S. The role emphasizes welcoming clients, handling high-volume calls, and providing clerical support to management teams.

The company operates 650+ locations across 38 states, offering comprehensive benefits and opportunities in a fast-paced environment. Compensation aligns with market rates for entry-level customer service roles in Georgia.