People-First Customer Service & Admin Specialist

Crash-Champions-Collision-Repair-Team-1; Glenview (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus ("Cash From Crash")

5 Paid Holidays

Job summary

Crash Champions is seeking a front-desk/administrative support specialist to greet customers and manage daily communications at our collision repair facility. You will provide clerical support to General Managers and Service Advisors, handle receivables and payables, and enter information into accounting systems and spreadsheets.

The role emphasizes professionalism, a strong customer service approach, and accurate handling of month-end processes.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience.

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Skills

Interpersonal skills

Customer service

Analytical thinking

Problem solving

Multitasking

Organizational skills

Communication

Job description

Crash Champions is seeking a front-desk/administrative support specialist to greet customers and manage daily communications at our collision repair facility. You will provide clerical support to General Managers and Service Advisors, handle receivables and payables, and enter information into accounting systems and spreadsheets.

The role emphasizes professionalism, a strong customer service approach, and accurate handling of month-end processes.