Customer Operations Representative

RXO; Gainesville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Company-paid disability and life insurance

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Job summary

RXO in Gainesville, Georgia, is seeking a Customer Operations Representative responsible for providing exceptional support to customers through effective communication and problem resolution. The role includes handling inquiries, processing orders, and collaborating with internal teams to enhance customer satisfaction. Candidates should have a high school diploma, preferably an associate’s or bachelor's degree, and 1–3 years of experience in customer service. RXO offers comprehensive medical plans, a 401(k) retirement plan, and career development programs.

Qualifications

• 1–3 years of experience in customer service or operations, preferably in logistics.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle varying shifts.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Process customer orders and update account information.
• Investigate and resolve customer complaints.
• Maintain records of all customer interactions in the CRM system.
• Collaborate with internal departments for seamless service delivery.
• Identify opportunities to improve customer satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Attention to detail

Proficiency in CRM software and Microsoft Office

Ability to multitask

Education

High school diploma or equivalent

Associate’s or bachelor's degree (preferred)

Tools

CRM software

Microsoft Office Suite

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Job Summary

The Customer Operations Representative at RXO CORPORATE SOLUTIONS, LLC is responsible for providing exceptional support to our customers, ensuring a smooth and positive experience with our services. This role involves managing customer inquiries, resolving issues, and maintaining accurate customer records.

Job Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
• Process customer orders, update account information, and handle service requests efficiently.
• Investigate and resolve customer complaints and issues, escalating complex problems to appropriate internal teams when necessary.
• Maintain detailed and accurate records of all customer interactions in the CRM system.
• Collaborate with sales, logistics, and other internal departments to ensure seamless customer service delivery.
• Identify opportunities to improve customer satisfaction and contribute to process enhancements.
• Educate customers on RXO's products, services, and policies.
• Adhere to company policies, procedures, and service level agreements.

Job Qualifications

• High school diploma or equivalent; associate’s or bachelor's degree preferred.
• 1–3 years of experience in a customer service or operations role, preferably within the logistics or transportation industry.
• Excellent verbal and written communication skills with a professional and empathetic demeanor.
• Strong problem‑solving abilities and a keen attention to detail.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask, prioritize effectively, and work in a fast‑paced environment.
• Proven ability to work independently and as part of a team.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre‑tax accounts to help streamline eligible expenses
• Company‑paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.