Client-Facing Logistics Operations Specialist

RXO, Inc.; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. in Charlotte, NC is seeking an Operations Specialist to support day-to-day 4PL warehouse customer accounts, ensuring accurate execution and timely responses. You will be a central point of coordination between customers, warehouse partners, and internal RXO teams.

The role emphasizes strong communication, multitasking in a fast-paced environment, and contributing to SLA performance and process improvements while maintaining data integrity across systems.

Qualifications

• 1 year of experience in logistics, warehouse operations, supply chain, or a related operations role.
• General knowledge of warehouse or transportation operations.
• Strong communication skills and comfort working directly with customers.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Support day-to-day operations for assigned 4PL warehouse customer accounts, ensuring accurate and timely execution.
• Serve as a primary operational point of contact for customers, responding to inquiries related to inventory, orders, inbound and outbound activity.
• Monitor daily warehouse activity including receipts, shipments, inventory movements, and order fulfillment.
• Maintain accurate customer and operational data across systems, including warehouse management and reporting tools.
• Communicate operational updates, risks, and exceptions to customers and internal stakeholders.
• Investigate and help resolve inventory discrepancies, shortages, damages, and service issues.
• Coordinate with warehouse partners to schedule and adjust inbound and outbound activity as needed.
• Support performance tracking and reporting tied to service level agreements (SLAs) and customer KPIs.
• Assist with process improvements, documentation, and operational best practices to improve service consistency and efficiency.

Skills

Logistics experience

Customer communication

Multitasking

Education

High school diploma

Tools

WMS

Transportation systems

Operational reporting tools

Job description

RXO, Inc. in Charlotte, NC is seeking an Operations Specialist to support day-to-day 4PL warehouse customer accounts, ensuring accurate execution and timely responses. You will be a central point of coordination between customers, warehouse partners, and internal RXO teams.

The role emphasizes strong communication, multitasking in a fast-paced environment, and contributing to SLA performance and process improvements while maintaining data integrity across systems.