Banking Customer Care Specialist – Digital Support

SouthState Bank; North Carolina; Remote; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

SouthState Bank is seeking a Customer Care Representative to deliver superior service to customers, handling account inquiries, transfers, and digital banking questions. You will build trust, resolve issues at first contact, and promote our digital solutions.

This full-time role requires a high school diploma, prior call center experience, and the ability to handle confidential information. Hours are 11am–8pm EST with rotating Saturdays.

Qualifikationen

• Excellent customer service skills including verbal, listening, and problem-solving abilities.
• Experience in a fast-paced inbound call center environment.
• Experience in financial services.
• Strong computer and system navigation skills.

Aufgaben

• Provide superior customer service to external and internal customers delivering a seamless experience.
• Identify and resolve customer inquiries using active listening and problem-solving skills.
• Answer inbound phone inquiries promptly and professionally with personalized service.
• Assist with account inquiries, transfers, balance questions, and digital banking support.
• Promote virtual branch solutions and meet quality and productivity goals.
• Maintain customer information security and perform necessary authentication on calls.

Kenntnisse

Customer service

Inbound call center

Financial services

Computer skills

Ausbildung

High School Diploma or equivalent

Tools

CRM software

Jobbeschreibung

SouthState Bank is seeking a Customer Care Representative to deliver superior service to customers, handling account inquiries, transfers, and digital banking questions. You will build trust, resolve issues at first contact, and promote our digital solutions.

This full-time role requires a high school diploma, prior call center experience, and the ability to handle confidential information. Hours are 11am–8pm EST with rotating Saturdays.