Customer Care Specialist - Auto Collision Repair

Crash Champions; Alpharetta (GA); On-site; USD 14,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Alpharetta, GA is seeking a customer-focused front desk/administrative support specialist. You will greet customers, manage high-volume calls and emails, and provide clerical support to General Managers and Service Advisors.

We offer a comprehensive benefits package and an hourly pay range that reflects experience and responsibilities, with opportunities to grow within a fast‑paced collision repair environment.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Greet and assist all customers and prospective customers promptly and professionally.
• Maintain a clean workspace as the first point of contact at the facility.
• Effectively manage incoming calls, walk-ins, and written correspondence, routing to the appropriate person or department.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry, spreadsheets, and balance month-end statements.
• Perform other related duties as assigned

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Attention to detail

Job description

Crash Champions in Alpharetta, GA is seeking a customer-focused front desk/administrative support specialist. You will greet customers, manage high-volume calls and emails, and provide clerical support to General Managers and Service Advisors.

We offer a comprehensive benefits package and an hourly pay range that reflects experience and responsibilities, with opportunities to grow within a fast‑paced collision repair environment.