Customer Care Specialist - Auto Collision Insurance Support

Caliber; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime eligibility and weekly pay

Paid vacation & holidays

Career growth, promote from within

Job summary

Caliber Collision is hiring a Customer Service Representative in El Paso to greet customers, deliver exceptional service, and coordinate related services. You will monitor center workload and coordinate with rental car and tow partners to ensure seamless support for insured customers.

The role requires strong communication and multi-system navigation in a fast-paced environment. Join a growing network that emphasizes internal promotion, benefits from day one, and opportunities to advance your

Qualifications

• 1+ years of experience in a customer-facing environment.
• Ability to greet customers and provide extraordinary service.
• Willingness to coordinate Rental Car/Tow companies to provide one-stop service.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor work volume and recommend load level requests when necessary.
• Coordinate Rental Car and Tow companies to streamline customer service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal and written communication

Customer service

Multitasking / prioritization

Team collaboration

Proactive problem solving

Tools

Microsoft Office Suite

Job description

Caliber Collision is hiring a Customer Service Representative in El Paso to greet customers, deliver exceptional service, and coordinate related services. You will monitor center workload and coordinate with rental car and tow partners to ensure seamless support for insured customers.

The role requires strong communication and multi-system navigation in a fast-paced environment. Join a growing network that emphasizes internal promotion, benefits from day one, and opportunities to advance your