Customer Service & Collision Support Specialist

Caliber; El Paso (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance (day one)

Dental insurance (day one)

Vision insurance (day one)

Weekly pay

Paid vacation & holidays

Career growth

Job summary

Caliber is hiring a Customer Service Consultant in El Paso to greet customers in person or by phone, assess needs, and provide guidance for repairs. You will assist Collision Estimators with drop-offs, vehicle mapping, photographing, and coordinating transportation.

You will handle paperwork, deliveries, and ensure clear communication with customers, teammates, and vendors while following Caliber’s SOPs and industry standards.

Qualifications

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver’s license and be eligible for company insurance coverage

Responsibilities

• Greet customers in person or by phone and determine their needs
• Respond with guidance and assistance as required
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles
• Arrange customer transportation and prepare paperwork
• Perform active customer deliveries while communicating with customers, teammates and vendors
• Ensure adherence to Caliber SOPs, insurance partners and industry guidelines

Skills

Customer service

Learning mindset

Instruction comprehension

Task prioritization

World class service

Job description

Caliber is hiring a Customer Service Consultant in El Paso to greet customers in person or by phone, assess needs, and provide guidance for repairs. You will assist Collision Estimators with drop-offs, vehicle mapping, photographing, and coordinating transportation.

You will handle paperwork, deliveries, and ensure clear communication with customers, teammates, and vendors while following Caliber’s SOPs and industry standards.