Customer Care Specialist - Auto Collision & Glass

Holdings LLC; Town of River Falls (WI); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Paid parental leave

6 paid holidays

Medical insurance from day 1

401(k) with company match

Short-term disability & life insurance

Education opportunities

Uniform stipend

Daily pay option

Zusammenfassung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver a superior customer experience in repair coordination. You will work with customers, insurers, and the repair team to manage schedules and documentation.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Benefits include PTO, holidays, health insurance from day one, and a 401(k) plan.

Qualifikationen

• High school diploma or GED required.
• 1 year of admin or customer service experience preferred.
• Experience in auto body environment is a plus.

Aufgaben

• Provide exceptional customer service and manage customer-insurer relationships.
• Schedule vehicle repair appointments using CCC One and scripts.
• Obtain repair authorizations and prepare RO work packets.
• Record communications with customers and insurers in CCC One.
• Verify rental information and update CCC One accordingly.
• Monitor ARMS daily to reflect rentals and repairs.

Kenntnisse

Multitasking

Attention to detail

Office equipment

Communication skills

Sales drive

Customer service

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Jobbeschreibung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver a superior customer experience in repair coordination. You will work with customers, insurers, and the repair team to manage schedules and documentation.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment. Benefits include PTO, holidays, health insurance from day one, and a 401(k) plan.