Customer Care Specialist: 24/7 Tech & Billing Support

Charter Communications; Morrisville (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

Spectrum is seeking a dedicated customer service/technical support agent in Morrisville, NC. You’ll troubleshoot connectivity issues and billing inquiries, delivering top-tier service over the phone to help customers stay connected to Spectrum Internet, TV, Mobile, and Voice products.

The role requires flexibility for 24/7 call center hours, including nights, weekends, and holidays, and a strong emphasis on professional communication and customer satisfaction.

Qualifications

• Ability to read, write, speak and understand English.
• Strong multitasking and problem-solving abilities.

Responsibilities

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources.
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently.
• Create memorable customer experiences by delivering professional and courteous support on every call.
• Represent Spectrum as a trusted expert by clearly explaining products and services.
• Manage multiple customer interactions with confidence and resourcefulness.
• Navigate feedback and challenging situations while maintaining a positive attitude.
• Collaborate with a supportive team to ensure seamless service around the clock.

Skills

English proficiency

Multitasking

Education

High school diploma or equivalent

Job description

Spectrum is seeking a dedicated customer service/technical support agent in Morrisville, NC. You’ll troubleshoot connectivity issues and billing inquiries, delivering top-tier service over the phone to help customers stay connected to Spectrum Internet, TV, Mobile, and Voice products.

The role requires flexibility for 24/7 call center hours, including nights, weekends, and holidays, and a strong emphasis on professional communication and customer satisfaction.