24/7 Customer Support Specialist — Troubleshooter

Spectrum; Morrisville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum is seeking a customer care associate to support residential customers by troubleshooting connectivity issues and resolving billing inquiries over the phone. You will help connect customers to what matters most and uphold Spectrum’s reputation as a trusted provider through professional, helpful interactions.

The role requires flexibility for a 24/7 call center with shifts including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English, multitasking.
• Minimum one year of call center or equivalent experience.
• Customer service/technical support experience desirable.
• Call center experience; cable operations and/or telecommunications experience.

Responsibilities

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources.
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently.
• Create memorable customer experiences by delivering professional and courteous support on every call.
• Represent Spectrum as a trusted expert by clearly explaining products and services.
• Manage multiple customer interactions with confidence and resourcefulness.
• Navigate feedback and challenging situations while maintaining a positive attitude.
• Collaborate with a supportive team to ensure seamless service around the clock.

Skills

English proficiency

Multitasking

Call center experience

Cable/telecom experience

Education

High school diploma or equivalent

Job description

Spectrum is seeking a customer care associate to support residential customers by troubleshooting connectivity issues and resolving billing inquiries over the phone. You will help connect customers to what matters most and uphold Spectrum’s reputation as a trusted provider through professional, helpful interactions.

The role requires flexibility for a 24/7 call center with shifts including nights, weekends, and holidays.