Billing Support Specialist: Customer Care Pro

Spectrum; Colorado Springs (CO); Presencial; USD 28.000 - 34.000; Jornada completa

Descripción de la vacante

Spectrum is seeking a Customer Service Representative on our billing team to join a large, 24/7 call center operation. You will be in the office, using multiple computer programs, and talking with customers over the phone while delivering empathetic and accurate billing support.

The role demands strong listening, resilience, and a polite, professional demeanor to uphold Spectrum’s customer service standards. Shifts include nights, weekends, and holidays as needed.

Formación

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Responsabilidades

• Provide product knowledge and account support to Spectrum customers.
• Answer inbound phone calls and address billing inquiries.
• Navigate multiple computer programs and document customer interactions.
• Collaborate with management on customer issue escalations.

Conocimientos

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Educación

High school diploma or equivalent

Herramientas

MS Office

Computer skills

Typing

Descripción del empleo

Spectrum is seeking a Customer Service Representative on our billing team to join a large, 24/7 call center operation. You will be in the office, using multiple computer programs, and talking with customers over the phone while delivering empathetic and accurate billing support.

The role demands strong listening, resilience, and a polite, professional demeanor to uphold Spectrum’s customer service standards. Shifts include nights, weekends, and holidays as needed.