Billing & Customer Care Specialist

Spectrum Business; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Spectrum Business is hiring a Customer Service Representative in Charlotte, NC to handle billing inquiries, process payments, and build positive relationships with customers. You’ll explain Spectrum products, resolve issues per policy, and document interactions accurately while maintaining a high level of service.

Join a team focused on quality, with a normal office environment and opportunities for coaching and schedule adherence.

Qualifications

• High school diploma or equivalent required.
• Experience providing core basic customer service to external customers.
• Ability to read, write, speak and understand English.

Responsibilities

• Address customer billing questions and process payments.
• Present and discuss Spectrum products and services to meet customer needs.
• Interact professionally to reflect Spectrum’s commitment to quality.
• Resolve customer concerns in alignment with company policies.
• Remain knowledgeable about Spectrum services to provide informed assistance.
• Accurately document customer account records.
• Participate in coaching sessions and adhere to work schedules.

Skills

English proficiency

Systems navigation

Education

High school diploma or equivalent

Job description

Spectrum Business is hiring a Customer Service Representative in Charlotte, NC to handle billing inquiries, process payments, and build positive relationships with customers. You’ll explain Spectrum products, resolve issues per policy, and document interactions accurately while maintaining a high level of service.

Join a team focused on quality, with a normal office environment and opportunities for coaching and schedule adherence.