24/7 Customer Support Pro - Tech & Billing Solutions

Spectrum; Morrisville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Spectrum is seeking a customer-focused agent in the United States to troubleshoot internet, video and voice service issues while resolving billing inquiries. You will deliver high-quality phone support and clearly explain products and services to customers, helping strengthen Spectrum’s reputation as a trusted provider.

In this role, you’ll handle multiple interactions, work within a 24/7 call center, and collaborate with a supportive team to ensure seamless service around the clock, including

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Willingness to work varied shifts including nights, weekends and holidays.

Responsibilities

• Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources.
• Uncover customer needs and provide tailored solutions to resolve concerns efficiently.
• Create memorable customer experiences by delivering professional and courteous support on every call.
• Represent Spectrum as a trusted expert by clearly explaining products and services.
• Manage multiple customer interactions with confidence and resourcefulness.
• Navigate feedback and challenging situations while maintaining a positive attitude.
• Collaborate with a supportive team to ensure seamless service around the clock.

Skills

English language proficiency

Multitasking

Education

High school diploma or equivalent

Job description

Spectrum is seeking a customer-focused agent in the United States to troubleshoot internet, video and voice service issues while resolving billing inquiries. You will deliver high-quality phone support and clearly explain products and services to customers, helping strengthen Spectrum’s reputation as a trusted provider.

In this role, you’ll handle multiple interactions, work within a 24/7 call center, and collaborate with a supportive team to ensure seamless service around the clock, including