Billing & Customer Care Specialist

Spectrum; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum in Charlotte, NC is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide product knowledge, and offer account support while delivering friendly, accurate service.

We value listeners, multi-taskers, and enthusiastic communicators who can work in a fast-paced environment with a team of colleagues and management to resolve customer issues and maintain Spectrum's high service standards.

Qualifications

• High school diploma or equivalent required.
• Must be able to read, write, speak and understand English.
• 6+ months of customer service experience preferred (as per qualifications).

Responsibilities

• Answer inbound calls related to billing inquiries and provide account support.
• Demonstrate product knowledge and empathetic communication with Spectrum customers.
• Collaborate with management on customer issue escalations and maintain service standards.

Skills

Communication

Organization

Time management

Problem-solving

Efficiency

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Spectrum in Charlotte, NC is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide product knowledge, and offer account support while delivering friendly, accurate service.

We value listeners, multi-taskers, and enthusiastic communicators who can work in a fast-paced environment with a team of colleagues and management to resolve customer issues and maintain Spectrum's high service standards.