Community Solutions Support Specialist

Spectrum; Greensboro (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Spectrum is seeking a customer service professional in Greensboro, NC to guide customers through Spectrum’s Community Solutions products and services. You’ll troubleshoot video, internet, and voice issues, assist with account activation, maintenance, and billing, and suggest upgrades to improve product value.

The role emphasizes problem solving, effective communication, and building lasting customer relationships while contributing to Spectrum’s reputation for service quality.

Qualifications

• Requires ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems and strong communication skills.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools.
• Manage account activation, maintenance and billing concerns through phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain knowledge of Spectrum offerings.

Skills

English fluency

Product troubleshooting

Billing systems

Communication skills

Problem solving

Multitasking

Attention to detail

Customer service

PC proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Intranet navigation

Job description

Spectrum is seeking a customer service professional in Greensboro, NC to guide customers through Spectrum’s Community Solutions products and services. You’ll troubleshoot video, internet, and voice issues, assist with account activation, maintenance, and billing, and suggest upgrades to improve product value.

The role emphasizes problem solving, effective communication, and building lasting customer relationships while contributing to Spectrum’s reputation for service quality.