Customer Care & Solutions Specialist

Action Industries, Ltd.; Strongsville (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

Action Industries, Ltd. is seeking a customer service professional to support order processing, quotes, catalog requests, and returns, ensuring customer satisfaction.

You will gather customer information, identify products, educate customers on features, maintain files, resolve issues, and back up the sales team. This role emphasizes accurate data entry, communication, and teamwork in a fast-paced office setting in Strongsville, Ohio.

Qualifications

• Thorough knowledge of company products.
• Strong interpersonal skills and ability to handle diverse customers tactfully.
• Excellent listening and verbal communication skills including phone handling.
• Basic knowledge of telephone sales.
• Proficient in Microsoft Office.
• Analytical and problem-solving abilities.
• Strong organizational and prioritization skills.

Responsibilities

• Process customer transactions (orders, quotes, catalog/sample requests, returns) accurately and timely.
• Gather customer information and identify products to meet needs; generate sales leads.
• Educate customers on product features and benefits; provide technical support.
• Set up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solution, expedite correction and follow-up to assure resolution.
• Sell products and services; maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives; back up to other sales reps.

Skills

Customer service

Interpersonal skills

Telephone skills

Problem solving

Organization

Tools

Microsoft Office Suite

Job description

Action Industries, Ltd. is seeking a customer service professional to support order processing, quotes, catalog requests, and returns, ensuring customer satisfaction.

You will gather customer information, identify products, educate customers on features, maintain files, resolve issues, and back up the sales team. This role emphasizes accurate data entry, communication, and teamwork in a fast-paced office setting in Strongsville, Ohio.