Customer Care & Order Specialist

Motion Industries (MOT); Defiance (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Defiance, OH to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while negotiating prices to support gross profit.

You will collaborate with Account Representatives and source products to maintain inventory and arrange cost-effective shipping.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Respond to basic customer inquiries regarding products and provide quotes.
• Handle order entry and place customer orders via telephone, fax, email, or walk-in.
• Negotiate sale and purchase prices within parameters to influence gross profit.
• Build relationships to drive repeat business and support process improvements.
• Sourcing products and maintaining inventory levels for customers; determine cost-effective shipping methods.
• Partner with Account Representatives to ensure customer satisfaction and expedite backorders.
• Assist with customer returns and other duties as assigned.

Skills

Communication skills

Time management

Attention to detail

Education

High school diploma or GED

Tools

CRM systems

Job description

Motion Industries is seeking a Customer Service Representative in Defiance, OH to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and enter orders via multiple channels, while negotiating prices to support gross profit.

You will collaborate with Account Representatives and source products to maintain inventory and arrange cost-effective shipping.