Customer Care & Solutions Specialist

Woodard Cleaning and Restoration, Inc.; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Job summary

Woodard Cleaning and Restoration, Inc. seeks a friendly, organized customer service professional to turn inquiries into solutions. You’ll listen, ask questions, schedule services, provide quotes, and guide customers to the right Woodard service.

In this role, you’ll handle inbound calls and web inquiries, coordinate with service teams, and participate in rotating Saturdays and on-call shifts. The ideal candidate enjoys helping people and solving problems with a trusted voice.

Qualifications

• 2+ years of customer service experience.
• Strong listening and question-asking skills.
• Ability to stay organized with changing priorities.

Responsibilities

• Inbound calls and web inquiries.
• Scheduling cleaning services.
• Customer questions and concerns.
• Service quotes.
• Customer and claim information.
• Satisfaction follow-up.
• Outbound residential sales campaigns.
• Identifying additional customer needs.
• Coordination with Woodard's service teams.

Skills

Exceptional listening

Clear communication

Problem solving

Sales awareness

Job description

Woodard Cleaning and Restoration, Inc. seeks a friendly, organized customer service professional to turn inquiries into solutions. You’ll listen, ask questions, schedule services, provide quotes, and guide customers to the right Woodard service.

In this role, you’ll handle inbound calls and web inquiries, coordinate with service teams, and participate in rotating Saturdays and on-call shifts. The ideal candidate enjoys helping people and solving problems with a trusted voice.