Customer Care & Solutions Specialist

Woodard Cleaning and Restoration, Inc.; St. Louis (MO); Sur place; USD 34 000 - 48 000; Plein temps

Résumé du poste

Woodard Cleaning and Restoration, Inc. is seeking a customer-focused representative in St. Louis, MO. You will handle inbound calls and web inquiries, schedule cleaning services, and provide quotes while ensuring customer satisfaction.

You will gather and manage customer and claim information, follow up on outcomes, and identify opportunities to offer additional Woodard services. The role requires professionalism, organization, and a customer-first mindset.

Qualifications

• 2+ years of customer service experience.
• Strong listening and problem-solving skills.
• Ability to stay organized with changing priorities.

Responsabilités

• Handle inbound calls and web inquiries.
• Schedule cleaning services for customers.
• Address customer questions and concerns and provide quotes.
• Collect and manage customer and claim information.
• Follow up to ensure satisfaction.
• Participate in outbound residential sales campaigns.
• Identify additional customer needs and present solutions.
• Coordinate with Woodard's service teams.
• Manage multiple moving pieces efficiently.

Connaissances

Customer service

Communication

Description du poste

Woodard Cleaning and Restoration, Inc. is seeking a customer-focused representative in St. Louis, MO. You will handle inbound calls and web inquiries, schedule cleaning services, and provide quotes while ensuring customer satisfaction.

You will gather and manage customer and claim information, follow up on outcomes, and identify opportunities to offer additional Woodard services. The role requires professionalism, organization, and a customer-first mindset.