Customer Response Team - Customer Service Representative

Woodard Cleaning and Restoration; St. Louis (MO); Sur place; USD 19 000 - 26 000; Plein temps

Résumé du poste

Woodard Cleaning and Restoration, Inc. seeks a friendly, organized customer service professional to turn inquiries into solutions. You’ll listen, ask questions, schedule services, provide quotes, and guide customers to the right Woodard service.

In this role, you’ll handle inbound calls and web inquiries, coordinate with service teams, and participate in rotating Saturdays and on-call shifts. The ideal candidate enjoys helping people and solving problems with a trusted voice.

Qualifications

• 2+ years of customer service experience.
• Strong listening and question-asking skills.
• Ability to stay organized with changing priorities.

Responsabilités

• Inbound calls and web inquiries.
• Scheduling cleaning services.
• Customer questions and concerns.
• Service quotes.
• Customer and claim information.
• Satisfaction follow-up.
• Outbound residential sales campaigns.
• Identifying additional customer needs.
• Coordination with Woodard's service teams.

Connaissances

Exceptional listening

Clear communication

Problem solving

Sales awareness

Description du poste

People call us because they need something. Your job is to make something happen.

Maybe they need a cleaning scheduled. Maybe they have a question. Maybe something didn't go the way they expected. Or maybe they don't know exactly what they need yet.

That's where you come in.

You’ll listen, ask questions, solve problems, schedule services, provide quotes, and help customers find the right solution. You’ll also look for opportunities to introduce services that can solve another problem for the customer.

This could be your kind of job if:

• You genuinely like talking to people
• You're curious enough to ask one more question instead of making assumptions
• A busy phone doesn't intimidate you
• You can switch gears without dropping the ball
• You like fixing problems more than explaining why something can't be done
• You're comfortable recommending a service when you believe it will help
• You care about getting the details right, but don't need every day to go according to plan

Your day will include:

• Inbound calls and web inquiries
• Scheduling cleaning services
• Customer questions and concerns
• Service quotes
• Customer and claim information
• Satisfaction follow-up
• Outbound residential sales campaigns
• Identifying additional customer needs
• Coordination with Woodard's service teams
• Plenty of moving pieces

Schedule: Monday-Friday, 8:00 AM-5:00 PM, plus rotating Saturdays and participation in the on-call rotation.

What you'll bring

We're less interested in whether you've had the perfect job title and more interested in whether you know how to take care of people.

You’ll need:

• 2+ years of customer service experience
• A voice people trust and the judgment to know when to listen, solve, sell, or ask for help
• The ability to stay organized when the phone is ringing and the day changes course
• Comfort learning technology and keeping the details straight
• Good instincts about when another Woodard service could genuinely help a customer
• A willingness to own the conversation and follow it through

Why Woodard?

Because who you work with matters almost as much as what you do.

We work hard, care a lot, and have high expectations for how we take care of our customers and each other. You'll be part of a team that shares what they know, steps in when someone needs help, and believes there's always room to get better.

We're big on learning and growth, too. Coaching, training, feedback, and development are intentionally built into Woodard's people approach.

And the work matters. Woodard exists to provide Legendary Service that helps people get back to their lives.

In this role, you get to be one of the people who turns "I need help" into "Woodard took care of it."

Woodard is an equal opportunity employer that prohibits discrimination based on any protected characteristic as outlined by federal, state, or local laws. We make employment decisions based on qualifications, merit, and business needs at the time.