Customer Solutions Specialist

Conestoga Wood Specialties; East Earl (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Job summary

Conestoga Wood Specialties is hiring a Customer Solutions Expert to support customers via phone and email, enter orders, and resolve product questions and warranties. Training will be provided to master systems and processes across multiple locations.

The role requires a high school diploma, at least 6 months of customer service experience, strong communication skills, and the ability to work in a team or independently. Daytime, Monday–Friday hours with potential overtime are included.

Qualifications

• Minimum 6 months of customer service experience including order entry.
• Strong written and verbal communication skills.
• Proficiency with computers and MS Office, including email.

Responsibilities

• Attend training to learn the Customer Solutions Expert role.
• Handle incoming calls and emails about orders, quotes, and warranty resolutions.
• Document order notes and navigate multiple system platforms.
• Clarify and resolve customer issues to ensure satisfaction.
• Build relationships with internal and external customers through active listening and product knowledge.
• Work weekdays, daytime hours, with overtime as needed.

Skills

Customer service

Order entry

Attention to detail

Professional communication

Teamwork

Phone etiquette

Independent work

Education

High school diploma or equivalent

Tools

MS Office

Job description

Conestoga Wood Specialties is hiring a Customer Solutions Expert to support customers via phone and email, enter orders, and resolve product questions and warranties. Training will be provided to master systems and processes across multiple locations.

The role requires a high school diploma, at least 6 months of customer service experience, strong communication skills, and the ability to work in a team or independently. Daytime, Monday–Friday hours with potential overtime are included.