Customer Care Specialist, Pest Control Team

Clark Pest Control; Vancouver (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive pay $22–$24 per hour

Medical, dental, vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Tuition reimbursement

Volunteer opportunities

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist in the United States (Washington) to support customers with a service mindset and a commitment to accuracy. You will schedule service visits, manage routes to minimize drive time, and coordinate with technicians while maintaining customer records with integrity.

Training is provided, and no industry experience is required. Orkin offers comprehensive benefits, competitive hourly pay, and opportunities for career growth within a stable,

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize current and future schedules. Training will be provided.
• Schedule appointments for technicians to efficiently minimize drive time and/or distance and suggest alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update and maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguards customer privacy and proprietary information.

Skills

Customer service experience

Interpersonal communication

Basic computer skills

MS Office proficiency

Attention to detail

Time management

Education

High School Diploma or equivalent

Job description

Orkin is seeking a Customer Service Specialist in the United States (Washington) to support customers with a service mindset and a commitment to accuracy. You will schedule service visits, manage routes to minimize drive time, and coordinate with technicians while maintaining customer records with integrity.

Training is provided, and no industry experience is required. Orkin offers comprehensive benefits, competitive hourly pay, and opportunities for career growth within a stable,