Customer Service & Scheduling Specialist — Growth & Training

Orkin; Portland (OR); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Paid time off

Employee discounts

Industry training

Job summary

Orkin in Portland, OR is seeking a Customer Service Specialist to deliver top-tier pest control service. You’ll field calls, schedule visits, and coordinate routes for technicians with empathy and accuracy.

No industry experience is required as Orkin provides award-winning training, comprehensive benefits, and growth opportunities. This role emphasizes teamwork, reliability, and customer care.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distances.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Time management

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin in Portland, OR is seeking a Customer Service Specialist to deliver top-tier pest control service. You’ll field calls, schedule visits, and coordinate routes for technicians with empathy and accuracy.

No industry experience is required as Orkin provides award-winning training, comprehensive benefits, and growth opportunities. This role emphasizes teamwork, reliability, and customer care.