Customer Care & Scheduling Specialist

Orkin, LLC in; Spokane (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid vacation, holidays, and sick time

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist (Administrative) to join our team in Spokane. You will field requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.

You will coordinate service, resolve issues, and support overall customer satisfaction in a fast-paced environment. The role emphasizes empathy, accuracy, and a strong service mindset, with growth opportunities and a comprehensive benefits package.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate needs with active listening.
• Maintain customer database with accurate information and call details.

Skills

Interpersonal communication

Communication skills

Customer service mindset

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist (Administrative) to join our team in Spokane. You will field requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.

You will coordinate service, resolve issues, and support overall customer satisfaction in a fast-paced environment. The role emphasizes empathy, accuracy, and a strong service mindset, with growth opportunities and a comprehensive benefits package.