Seasonal Customer Care & Admin Coordinator

City Auto Glass, inc.; Pineville (NC); On-site; USD 24,000 - 34,000; Full time

Job summary

Safelite Group, Inc. is seeking a Seasonal Customer Advocate to handle administrative processes, scheduling, work orders and invoicing, and to greet customers in person while answering inbound calls and emails for a memorable experience.

The role requires 1–3 years of related experience, a high school diploma or equivalent, and the ability to travel up to 10% in a fast-paced environment. Competitive weekly pay starts at $20.75/hour.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration.
• Ability to provide world class customer service in a fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, dispatch and reschedules.
• Confirm and complete work order information, including insurance verification and parts needs.
• Process buyouts, invoices and credit memos and rebills; manage work orders.
• Review orders from the national contact center and handle dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Professional appearance

Travel

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Seasonal Customer Advocate to handle administrative processes, scheduling, work orders and invoicing, and to greet customers in person while answering inbound calls and emails for a memorable experience.

The role requires 1–3 years of related experience, a high school diploma or equivalent, and the ability to travel up to 10% in a fast-paced environment. Competitive weekly pay starts at $20.75/hour.