Customer Care & Scheduling Specialist

Safelite; Bend (OR); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid time off

Tuition reimbursement

Job summary

Safelite in Bend, Oregon is seeking a Customer Advocate to be the first impression for our customers. You’ll welcome in-shop customers, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails to deliver a memorable experience.

The role requires a high school diploma or equivalent, 1–3 years of telephone operations or administration, the ability to travel up to 10%, and a professional appearance.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of telephone operations or business administration experience.
• Ability to provide world class customer service in a fast-paced setting.

Responsibilities

• Welcome in-shop customers and resolve concerns quickly with creative solutions.
• Manage incoming calls, emails and faxes for service issues and quotes.
• Verify insurance and complete work order information for smooth service.
• Process invoices, buyouts, rebills and credit memos efficiently.
• Review dealer and national center orders and manage special accounts.

Skills

Customer service

Telephone operations

Administrative tasks

Education

High School Diploma/GED/Equivalent

Job description

Safelite in Bend, Oregon is seeking a Customer Advocate to be the first impression for our customers. You’ll welcome in-shop customers, manage administrative tasks, scheduling, work orders and invoicing, and respond to inbound calls and emails to deliver a memorable experience.

The role requires a high school diploma or equivalent, 1–3 years of telephone operations or administration, the ability to travel up to 10%, and a professional appearance.