Customer Service Pro — Home Services (Flexible Schedule)

MillTown Plumbing, Heating, Cooling and Electrical; Chelmsford (MA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Paid Training

Health Insurance

Vision Insurance

Life Insurance

Dental Insurance

Paid Holidays

Company Events

401(k) Match

Paid Time Off

Flexible Schedule

Weekly pay

Job summary

MillTown Plumbing, Heating, Cooling and Electrical is seeking a customer-service focused team member to join our growing, family‑owned company with over 45 years of experience. You will convert incoming calls into booked service appointments, respond to requests, and help promote our trusted brand.

This full‑time on‑site role emphasizes empathy, clear communication, and reliable follow‑through in a fast‑paced environment.

Qualifications

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.

Responsibilities

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

Skills

Customer service

Strong communication

Organized

Empathy

Education

Bachelor degree or equivalent

Tools

Phone systems

Job description

MillTown Plumbing, Heating, Cooling and Electrical is seeking a customer-service focused team member to join our growing, family‑owned company with over 45 years of experience. You will convert incoming calls into booked service appointments, respond to requests, and help promote our trusted brand.

This full‑time on‑site role emphasizes empathy, clear communication, and reliable follow‑through in a fast‑paced environment.