Customer Experience & Scheduling Specialist

Black Diamond Experts; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health benefits including medical, etc

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties

Job summary

Penguin Air, Plumbing & Electrical in Phoenix seeks a Customer Outreach Specialist to manage inquiries and ensure timely scheduling of repairs or maintenance. You will be the first contact for clients via phone, email and live chat, resolving issues with empathy and professionalism.

The role requires accurate record keeping, coordination with technicians, and a focus on delivering a seamless customer experience in a fast-paced home services environment.

Qualifications

• Clear communication skills for calls, emails and live chats.
• Demonstrates empathy and professional conduct in client interactions.
• Maintains accurate records of customer interactions and service activities.

Responsibilities

• Serve as initial point of contact for clients via calls, email and live chat.
• Address inquiries, resolve issues, and schedule repairs, installations or maintenance.
• Coordinate with service technicians to ensure seamless service experiences.

Skills

Customer service

Communication

Empathy

Record keeping

Scheduling

Job description

Penguin Air, Plumbing & Electrical in Phoenix seeks a Customer Outreach Specialist to manage inquiries and ensure timely scheduling of repairs or maintenance. You will be the first contact for clients via phone, email and live chat, resolving issues with empathy and professionalism.

The role requires accurate record keeping, coordination with technicians, and a focus on delivering a seamless customer experience in a fast-paced home services environment.