Customer Outreach Specialist

Black Diamond Experts; Phoenix, Northern (AZ, KY); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health benefits including medical, etc

401(k) retirement with company match

Weekly pay with incentives and bonuses

Company events & parties

Job summary

Penguin Air, Plumbing & Electrical in Phoenix seeks a Customer Outreach Specialist to manage inquiries and ensure timely scheduling of repairs or maintenance. You will be the first contact for clients via phone, email and live chat, resolving issues with empathy and professionalism.

The role requires accurate record keeping, coordination with technicians, and a focus on delivering a seamless customer experience in a fast-paced home services environment.

Qualifications

• Clear communication skills for calls, emails and live chats.
• Demonstrates empathy and professional conduct in client interactions.
• Maintains accurate records of customer interactions and service activities.

Responsibilities

• Serve as initial point of contact for clients via calls, email and live chat.
• Address inquiries, resolve issues, and schedule repairs, installations or maintenance.
• Coordinate with service technicians to ensure seamless service experiences.

Skills

Customer service

Communication

Empathy

Record keeping

Scheduling

Job description

Job Details

Job Location: Penguin Air, Plumbing & Electrical - PHOENIX, AZ 85034

Position Type: Full Time

Travel Percentage: None

Penguin Air, Plumbing, and Electrical is on a mission to be the largest and most reputable home services company in the greater Phoenix area. We are able provide the best customer experience from a team of talented professionals because we recognize happy employees are our greatest asset. As our business continues to grow, we are always looking for great people to be a part of the team and make a difference!

Our Customer Outreach Specialist play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid training
• And so much more..

Qualifications

• Pre-employment background check
• Pre-employment drug screen