Customer Care & Order Experience Specialist

Numotion; Norcross (GA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Numotion in Norcross, GA is seeking a Customer Service Order Specialist to assist customers with new equipment requests and manage order data in our processing system. You will verify insurance eligibility, collect necessary documentation, and coordinate scheduling with technicians to move orders efficiently.

Use strong communication, organization, and problem‑solving skills to deliver excellent service to customers, while adhering to policies and achieving productivity targets.

Qualifikationen

• High school diploma or GED required.
• Minimum one year of customer service experience.

Aufgaben

• Assists customers with new equipment requests and enters data into the order processing system.
• Verifies insurance/funding eligibility and communicates financial responsibilities.
• Enters orders into the processing system and ensures intake steps are completed.
• Responds to customer inquiries and complaints to improve satisfaction and turnaround times.
• Coordinates scheduling of ATPs and seating technicians for evaluations.
• Meets productivity and performance standards.
• Adheres to Numotion policies and confidentiality.
• Provides excellent customer service for internal and external customers.

Kenntnisse

Communication skills

Active listening

Organization

Prioritization

Ausbildung

High school diploma or GED

Tools

MS Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Numotion in Norcross, GA is seeking a Customer Service Order Specialist to assist customers with new equipment requests and manage order data in our processing system. You will verify insurance eligibility, collect necessary documentation, and coordinate scheduling with technicians to move orders efficiently.

Use strong communication, organization, and problem‑solving skills to deliver excellent service to customers, while adhering to policies and achieving productivity targets.