Customer Care & Order Specialist — Benefits & 401(k)

Motion; York (York County); Vor Ort; USD 30.000 - 45.000; Vollzeit

Zusammenfassung

Motion Industries in York County, United States seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

You will respond to product inquiries, provide quotes, enter orders, and coordinate shipping while aiming to maximize customer satisfaction and branch profitability. This role requires strong communication, organization, and the ability to multi-task in a fast-paced environment.

Qualifikationen

• High school diploma or GED with 0–3 years of related experience.
• Ability to multitask and manage time effectively.
• Proficient in using business systems and email.

Aufgaben

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Kenntnisse

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Ausbildung

High School Diploma or GED

Tools

Business systems

Email

Internet search

Jobbeschreibung

Motion Industries in York County, United States seeks a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

You will respond to product inquiries, provide quotes, enter orders, and coordinate shipping while aiming to maximize customer satisfaction and branch profitability. This role requires strong communication, organization, and the ability to multi-task in a fast-paced environment.