Customer Service & Order Specialist

Motion Industries (MOT); Findlay (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Findlay, OH seeks a Customer Service Representative to accurately fulfill orders and handle incoming calls. You will respond to product inquiries, provide quotes, enter orders by phone, fax, email or walk-in, and negotiate pricing within guidelines to support profit.

Build relationships to drive repeat business, manage inventory, arrange shipping, expedite backorders, and process returns while delivering reliable service.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience.
• Strong communication and attention to detail.
• Reliable and organized.
• Proficient with business systems and searching for products online.

Responsibilities

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Negotiate sale price and purchase price within parameters to influence gross profit.
• Build relationships to drive repeat business and solicit process improvements.
• Expedite backorders and arrange shipping; handle returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Time management

Multi-tasking

Computer skills

Education

High school diploma or GED

Job description

Motion Industries in Findlay, OH seeks a Customer Service Representative to accurately fulfill orders and handle incoming calls. You will respond to product inquiries, provide quotes, enter orders by phone, fax, email or walk-in, and negotiate pricing within guidelines to support profit.

Build relationships to drive repeat business, manage inventory, arrange shipping, expedite backorders, and process returns while delivering reliable service.